Operating System Release Activity - Z/OS (Z/OS, HNAS and SMP/E Maintenance
Upgrade Considerations),
Z/OS and HNAS Support Levels, Host NAS (HNAS) Release, FTP Server,
E-Mail &
Other Miscellaneous Activity.
Important Notices & Alerts:
Host NAS End-Of-Life,
NAS9206S Alert Messages
and
SMP/E eDistribution Support
Operating System Release Activity - Z/OS
The Z/OS VnRn (HNAS vrm) identifiers below typically refer to the minimum HNAS vrmz/OS Upgrade Requirements Under HNAS
Z/OS VnRn and HNAS Support Levels
Z/OS V2Rn
Z/OS V2R3 Support - Z/OS V2R3 (HNAS 240) - Officially supported under HNAS 240 release at the 2400100 plus level. 2017-10-05 - Z/OS V2R3 (HNAS 240) - HNAS support for this Z/OS release is currently running in production at some customer sites. No issues encountered as of this writing 2017-06-01 - Z/OS V2R3 (HNAS 240) - HNAS support for this Z/OS release is undergone preliminary review. There do not appear to be any change that would affect the operation of HNAS. We do not anticipate any special requirements for this Z/OS level under current HNAS 24001nn levels although preliminary compatibility testing has not been conducted in-house.
Z/OS V2R2 Support - Z/OS V2R2 (HNAS 240) - Officially supported under HNAS 240 release at the 2400100 plus level. 2015-10-15 - Z/OS V2R2 (HNAS 240) - HNAS support for this Z/OS release is currently running in production at some customer sites. No issues encountered as of this writing 2015-10-01 - Z/OS V2R2 (HNAS 240) - HNAS support for this Z/OS release is undergone preliminary review. There do not appear to be any change that would affect the operation of HNAS. We do not anticipate any special requirements for this Z/OS level under current HNAS 24001nn levels although preliminary compatibility testing has not been conducted in-house.
Z/OS V2R1 Support - Z/OS V2R1 (HNAS 240) - Officially supported under HNAS 240 release at the 2400100 plus level. 2015-06-01 - Z/OS V2R1 (HNAS 240) - HNAS support for this Z/OS release is currently running in production at some customer sites. No issues encountered as of this writing. 2014-03-01 - Z/OS V2R1 (HNAS 240) - HNAS support for this Z/OS release is currently undergoing testing by end users. No issues encountered as of this writing. No special PTF updates currently required in the HNAS 240 code. 2014-02-13 - Z/OS V2R1 (HNAS 240) - Regarding EAV (Extended Address Volume or Large Volume) Support. We are not aware of any problems with HNAS datasets and EAV. All HNAS dataset operations are controlled via JCL. HNAS does not specifically use CCHHR data addressing to access DASD data so having HNAS data on an extended address volume should not be an issue. We do not use EAV volumes in our lab z/OS V1.12 environment, however, based on our reading, we do not see why EAV volumes would pose a problem. 2014-01-10 - Z/OS V2R1 (HNAS 240) - HNAS support for this Z/OS release has undergone preliminary review. There do not appear to be any change that would affect the operation of HNAS. We don't anticipate any special requirements for this Z/OS level under current HNAS 24001nn levels although preliminary compatibility testing has not been conducted in-house.
Z/OS V1R13 Support 2012-10-01 - Z/OS V1R13 (HNAS 240) - Officially supported under HNAS 240 release. 2012-08-24 - Z/OS V1R13 (HNAS 240) - HNAS support for this Z/OS release is currently running in production at some customer sites. 2012-05-24 - Z/OS V1R13 (HNAS 240) - HNAS support for this Z/OS release is currently undergoing testing by end users. No issues encountered as of this writing. No special PTF updates currently required in the HNAS 240 code. 2011-07-02 - Z/OS V1R13 (HNAS 240) - HNAS support for this Z/OS release has undergone preliminary review. There do not appear to be any change that would affect the operation of HNAS. We don't anticipate any special requirements for this Z/OS level under current HNAS 24001nn levels although preliminary compatibility testing has not been conducted in-house. Reminder - See reminder notice under z/OS V1R10 below.
Z/OS V1R12 Support 2011-09-27 - Z/OS V1R12 (HNAS 240) - Officially supported under HNAS 240 release. 2011-03-17 - Z/OS V1R12 (HNAS 240) - HNAS support for this Z/OS release is currently undergoing testing by end users. No special PTF updates currently required in the HNAS 240 code. 2010-12-10 - Z/OS V1R12 (HNAS 240) - The 1.12 product was reviewed and there do not appear to be any change that would prevent HNAS from running normally. Currently we are unaware if any of our customers are running under the 1.12 environment. Status will be updated once we receive confirmation from a customer or business partner that they are operational under the new level. Reminder - See reminder notice under z/OS V1R10 below. 2010-10-01 - Z/OS V1R12 (HNAS 240) - HNAS support for this Z/OS release is currently undergoing preliminary review. We don't anticipate any special requirements for this Z/OS level under current HNAS 24001nn levels although preliminary compatibility testing has not been conducted in-house.
Z/OS V1R11 Support 2010-09-05 - Z/OS V1R11 (HNAS 240) - Officially supported under HNAS 240 release. Please refer to IBM PTF UK57562 APAR PM18321 regarding a potential problem regarding TAKESOCKET command processing ERNO=113 condition. Reminder - See reminder notice under z/OS V1R10 below. 2010-01-20 - Z/OS V1R11 (HNAS 240) - HNAS support for this Z/OS release is currently undergoing testing. No special PTF updates currently required in the HNAS 240 code. 2009-09-01 - Z/OS V1R11 (HNAS 240) - HNAS support for this Z/OS release is currently undergoing preliminary review. We don't anticipate any special requirements for this Z/OS level under HNAS 240 although preliminary compatibility testing has not been conducted in-house as of this date.
Z/OS V1R10 Support 2009-01-26 - Z/OS V1R10 (HNAS 240) - Officially supported under HNAS 240 release. Reminder - you MUST either reinstall HNAS or run the HNAS maintenance installation job (HNASMNT) in order to pick up the most current version of the z/OS TCPIP and VTAM macros. The HNASMNT job is part of the original HNAS distribution (see Chapter 6 Maintenance Information for additional information). Running HNASMNT under the new version of z/OS will make HNAS compatible with the new z/ OS version. If HNAS was installed using SMP/E then a refresh PTF must be installed. 2008-12-24 - Z/OS V1R10 (HNAS 240) - HNAS support for this Z/OS release is currently undergoing production testing. No special PTF updates were required in the HNAS 240 code.
Z/OS V1R9 Support 2007-12-29 - Z/OS V1R9 (HNAS 240) - Certification completed and is now officially supported under HNAS 240. No special PTF updates were required in the HNAS 240 base code. Reminder - See reminder notice under z/OS V1R10 above. Note that IBM PMR 30328 was opened by a user to address a TSO RECEIVE (IEBCOPY) CLEARDIR program change in V1R9 that can cause a step in the HNAS install to fail with RC-8. Refer to HNAS Problem Log entry 2007363A for additional information. (2008-01-03) 2007-11-15 - Z/OS V1R9 (HNAS 240) - Currently running production at customer site(s) and in test mode at another without any problems. No changes required under HNAS 240 for Z/OS V1R9 support. Expect official customer certification to be completed with-in the next 45 days. 2007-10-26 - Z/OS V1R9 (HNAS 240|230) - HNAS support for this Z/OS release is currently undergoing preliminary review.
Z/OS V1R8 Support 2007-10-01 - Z/OS V1R8 (HNAS 240) - Certification completed and is now officially supported under HNAS 240. No special PTF updates were required in the HNAS 240 base code (several customers have been running under Z/OS V1R8 for quite some time without any reported incidents). We apologize for the late posting of this status. 2006-12-20 - Z/OS V1R8 (HNAS 230) - Currently running production at customer site(s) and in test mode at others without any problems. No changes required under HNAS 230 (or above) for Z/OS V1R8 support. Expect the official customer certification to be completed with-in the next 45 days. 2006-11-14 - We don't anticipate any special requirements for this Z/OS level under HNAS 230|240 although preliminary compatibility testing has not been conducted in-house. 2006-07-26 - Z/OS V1R8 (HNAS 230|240) - HNAS support for this Z/OS release is currently undergoing preliminary review.
Z/OS V1R7 Support 2006-03-22 - Z/OS V1R7 (HNAS 230) - Certification completed and is now officially supported under HNAS 230. No special updates were required in the HNAS 230 base code (customers have been running under Z/OS V1R7 for quite some time without any reported incidents). 2006-01-18 - Z/OS V1R7 (HNAS 230) - Currently undergoing testing on a customers test system for the several weeks without any problems. 2006-01-03 - Z/OS V1R7 (HNAS 230) - HNAS support for this z/OS release is currently undergoing preliminary review.
Z/OS V1R6 Support 2005-08-10 - Z/OS V1R6 (HNAS 230) - Certification completed and is now officially supported under HNAS 230. No special updates were required in the HNAS 230 base code. 2005-07-08 - Z/OS V1R6 (HNAS 230) - Currently running in production at customer site(s). No changes required under HNAS 230 for Z/OS V1R6 support. Expect official customer certification to be completed with-in the next 60 days. 2005-03-18 - Z/OS V1R6 (HNAS 230) - Currently undergoing testing at some customer sites. 2004-10-22 - Z/OS V1R6 (HNAS 230) - HNAS support for this z/OS release is currently undergoing preliminary compatibility/certification review. We don't anticipate any special requirements for this Z/OS level under HNAS 230.
Z/OS V1R4 Support 2003-04-28 - Z/OS V1R4 (HNAS 220) - Certification completed and is now officially supported under HNAS 220. No special updates were required in the HNAS 220 base code. 2003-04-14 - Z/OS V1R4 (HNAS 220) - Certification currently in progress. 2003-03-26 - Z/OS V1R4 (HNAS 220) - HNAS support for this z/OS release is currently undergoing preliminary compatibility/certification review. We expect certification of this z/OS release to be completed by the end of April 2003.
Z/OS V1R2 Support 2002-05-24 - Z/OS V1R2 (HNAS 210) - Officially supported. 2002-05-01 - Z/OS V1R2 (HNAS 114) - Due to the complexity of the logic changes necessary for Z/OS V2R1 support will not be made available under HNAS V1R1M4. Customer requiring this support will need to upgrade to the more robust HNAS V2R1M0 product.
OS/390 Support - OS/390 V2R5 and earlier releases run under the IUCV interface and requires a special HNAS distribution. - OS/390 V2R8 and later run under the MAPI interface.
Z/OS.e Support 2005-01-19 - Z/OS.e - Product is currently under investigation. (IBM documentation indicates that Z/OS.e supports VTAM and TCP/IP but doesn't support: X25 NPSI, ACF/NCP or ACF/SSP and was developed specifically for web applications).
Host NAS (HNAS) Release Activity
Important -Host NAS Minimum Maintenance Level Requirement
2017-01-01 - Host NAS Minimum Maintenance Level Requirement - Effective July 1, 2017 HNAS Software edistribution levels below APAR 2400096 will no longer receive our standard priority support. We highly recommend that you upgrade to our current 2400114 (or newer) maintenance level at your earliest convenience. Annual Use Fees will still apply although we will not be able to provide more than basic support for problem or incident debugging until the maintenance level is brought up-to-date. We recommend that all HNAS customers upgrade to the current 2400114 (or newer) maintenance level before a potential problem incident is encountered that we will not be able to help resolve without first upgrading the HNAS level. Please be aware that the cut-off date provided in the HNAS Support Notice may be extended to handle special circumstances as deemed appropriate by Comm-Pro after a discussion with the respective customer.
HNAS V2R4M0 - Release Status
2016-02-21 - HNAS 240 continues to be our primary HNAS release. Product enhancements and new features are added via standard 2400nnn updates or 240 product refreshes.
2012-02-20 - While no new HNAS releases under TCP/IP V4 are currently scheduled, 240 continues to be our primary release. This release continues to receive maintenance updates; fixes, enhancements and improvements. There currently is no end-of-support or end-of-service date scheduled for this release. Should an eventual date be scheduled a minimum 12 month notice will be given. HNAS 250 (TCP/IP V6) is currently under consideration. 2011-06-02 - HNAS 240 continues to be our primary HNAS release. Product enhancements and new features are added via standard 2400nnn updates or 240 product refreshes. 2006-07-31 - HNAS 240 General Availability - Official Release date 2005-07-05 - General Availability release delayed for 1-2 weeks so that HNAS BUILD PRTSWLST= and TIMESTAMP= enhancements and the Console DLU/DVC SESSINIT VC call status display. Please refer the 240 Changes and New Features section for addition information. 2005-06-01 - The HNAS 240 product is now under Early Ship (eshp) mode, Beta testing completed. 2006-05-16 - HNAS 240 General Availability tentatively scheduled for July 1, 2006. 2005-11-21 - The HNAS 240 product is under the final stages of Alpha testing. Documentation development and Beta testing will begin in December 2005. The implementation of this release is initially being provided for Datafono (ISARX25) users although all other users will be able to upgrade to this product soon after. This product will replace the special customer 230.c distribution and ultimately 230 (later in the year). We suggest that you refer to the V2R4M0 Features list (when available) for a description of the enhancements. General Availability for Datafono users expected in the 1st Qtr 2006 While General Availability for all other users is expected in the 2nd QTR 2006.
HNAS V2R3M0 - Release Status
2007-04-01 - HNAS 230 End-of-Maintenance, standard APAR maintenance in no longer issued for this release. HNAS 230 (or earlier) users should upgrade to 240 at their earliest convenience. 2006-12-27 - HNAS 230 The End-of-Maintenance date for this release is scheduled for April 1, 2007. We recommend that users upgrade to the 240 release at their earliest convenience. 2004-03-22 - HNAS 230 General Availability - Official Release date. 2004-03-05 - HNAS 230 General Availability deferred to 03-22-2004, Pending completion of QLLC Callout documentation. 2004-03-04 - HNAS 230 Base product established, Service Notice, Begin_Maintenance/APAR_Cycle. 2004-02-15 - HNAS 230 product release delayed due to inclusion of QLLC Callout enhancements and additional Console commands. SMP/E distribution revised after Beta testing was completed. 2004-01-20 - HNAS 230 SMP/E beta distribution installation testing underway. 2003-11-12 - HNAS 230 product release delayed due to inclusion of SMP/E support and other New Features requested by Customers and Business Partners. Although Beta testing is underway the official release may not be released for General Availability until January 2004. 2003-08-01 - Optional HNAS product SMP/E edistribution development is now underway. This support is slated to be available in the 4th Qtr 2003. 2003-05-27 - The HNAS 230 product is under the final stages of development and Alpha testing. Documentation and Beta testing will begin in early June 2003. The HNAS V2R2M1 product implementation is being replaced by V2R3M0 because this release is more than a modification level maintenance update. We suggest that you refer to the following V2R3M0 Features list (when available) for a description of the enhancements. - General Availability expected in 4th Qtr 2003.
HNAS V2R2M0 - End of Maintenance Service Notice
2004-12-31 - We no longer issue standard maintenance for this interim release. HNAS 220 users should upgrade to release 230 or above at their earliest convenience.
HNAS V2R2M0 - Standard Release Available
2002-11-11 - General Availability - Official Release date.
HNAS V2R2M0 Release Documentation
2002-11-08 - The HNAS 220 product documentation is now becoming available on the HNAS FTP Server. We suggest that you refer to the following HNAS V2R2M0 Product Documentation Information link for update status and availability. V2R2M0 (220)Documentation Summary
HNAS V2R1M1 - End of Maintenance Service Notice
2004-06-01 - We no longer issue standard maintenance for this interim release. HNAS 211 users should upgrade to release 220 or above at their earliest convenience.
HNAS V2R1M1 Maintenance Release Replaces V2R1M0
2002-07-01 - The HNAS 211 product maintenance release and documentation replaces support for HNAS 210. We suggest that you refresh or upgrade to this newer release for continued maintenance support. HNAS 114 users should also consider upgrading to release 211 which contains several new features and improvements over their existing HNAS product support.
HNAS V2R1M0 - End of Maintenance Service Notice
2002-07-10 - We no longer issue standard maintenance for this interim release. HNAS 210 users should upgrade to release 211 at their earliest convenience.
HNAS V1R1M4 - End of Maintenance Service Notice
2002-11-12 - We no longer issue standard maintenance for this release. HNAS 114 users should consider upgrading to release 211 or 220. Comm-Pro will make every effort to provide emergency support for this distribution level although you may be required to upgrade to a newer level to resolve problems addressed by APARs (PTF) in newer releases.
FTP Server Activity - Services and Availability
Notice: (2018-12-01) HNAS FTP Server comm-pro4ftp.com Access: The Comm-Pro HNAS FTP Server may no longer be available after January 21, 2019. We are retiring the service so IP Address 198.2.59.11 will no longer be available for our FTP Server access. The ftp.comm-pro4ftp.com link will also be retired although it may operate for a few months redirecting to a temporary service. An alternate temporary FTP service may be available for special requests during the first Quarter of 2019. Please contact support@comm-pro.com for additional information.
Notice: (2013-06-01) HNAS FTP Server comm-pro4ftp.com Access: We completed the FTP Server maintenance tasks and migrated to a new ISP. The new IP address is 198.2.59.11 although you can continue using ftp.comm-pro4ftp.com to access the server. Notice: (2013-05-05) HNAS FTP Server comm-pro4ftp.com Access: We are in the process of performing various maintenance tasks as well as preparing for the eventual IP address reassignment of comm-pro4ftp.com support FTP server. There will be times when the server is offline or unavailable over the next few days. If you are unable to access the FTP server using the ftp.comm-pro4ftp.com domain name (66.123.107.241) please send support@comm-pro.com an email with your file transfer requirements. If you need to send a large file then we will make arrangements to accommodate the file transfer at an agreed upon time. Our email server has no problem receiving >5M email attachments. If you are requesting a product refresh or upgrade we can provide the single *.zip as an attachment file. Once the maintenance is completed a notice will be published. These changes do not affect our www.comm-pro.com web site.
E-Mail Server Service
Notice: (2014-11-19) Comm-Pro email server upgrade/migration project
2014-11-19 -
The Comm-Pro email server is in the process of being migrated to another platform. If you are unable to contact Comm-Pro via support@comm-pro.com please use our alternate email address or phone number provided on our Contact web page. 2014-11-24 -
Project successfully completed.
Daylight Saving Time
2007-01-03 -
There will be no impact on your HNAS|NAS system when Daylight Savings time is toggled. HNAS timers utilize a special one-second system utility timer that is independent from the time-of-day clock. Changes to the time-of-day clock do not affect processing of the HNAS system utility timer process.
Notices
NAS9206S Alert Messages
Notice: (2015-06-01) HNAS NAS9206S Alert Messages
HNAS user encountering NAS9206S alert messages should contact their support representative or Comm-Pro immediately to request a temporary or annual HNAS Key (EOMKEY). These keys are associated with the EOMDATE=yyyy/mm/dd in use at your specific site and must be updated annually to avoid a service interruption (forced termination of HNAS). Revised Annual keys are provided once the annual maintenance/use renewal process is completed. This generally occurs once annual renewal fees are received by Comm-Pro. The keys may also be released upon reception of signed Purchase Orders or Contract renewal terms, as required. Annual prepaid fees are required for Maintenance/Use of the HNAS products. Renewal keys are also available for period less than 1 year. Please contact your HNAS support services for additional information. - Temporary keys are provided in emergency situations when there is confusion over the annual renewal process or in cases where there are delays in the ordering processing for the renewal. HNAS EOMKEY Installation Instructions
SMP/E edistribution Support
Notice: (2017-01-01) HNAS SMP/E edistribution Support Change
2017-01-01 -
While we currently continue to provide HNAS SMP/E edistributions for our HNAS products we no longer provide installation support services for this method of product installation. We continue to provide this service as a courtesy to our customers for required z/OS upgrades and HNAS maintenance upgrades including accumulated APAR enhancements and fixes. Should a problem occur in the HNAS SMP/E installation process only very limited support will be provided by Comm-Pro, If we are unable to help resolve the installation problem we will require that the customer install HNAS via our Standard non-SMP/E edistribution. Please note that our HNAS customer base has 3-4 remaining SMP/E edistribution customers, 3 of these customers are in the process of migrating to a Non-SMP/E edistribution environment. CSP is the 4th remaining customer. All other HNAS customers are running under our Non-SMP/E edistributions. Notice: (2014-01-01) HNAS SMP/E edistribution Maintenance changes 2014-01-01 - While we continue to provide SMP/E edistributions we no longer provide Replacement PTF packaging for HNAS. Due to internal Comm-Pro organization and product packaging changes we are no longer providing SMP/E Replacement PTF edistributions. We can still generate and distribute HNAS SMP/E edistributions at the latest HNAS maintenance level although we no longer provide Replacement PTF’s for product APARs, Refreshes or Upgrades. Should an up-to-date HNAS level be required under SMP/E we will send a complete new install rather than a replacement PTF. Many customers are now running under non-SMP/E edistributions because this environment allows for Z/OS upgrades by running the special HNASMNT job (built during the edistribution generation process) instead of having to reinstall the HNAS product under the new Z/OS level.Host NAS (HNAS) Products End-Of-Life Information & NoticesDecember 31, 2018 is the official Comm-Pro HNAS End-Of-Life date.Effective January 1, 2019 Comm-Pro will no longer be providing any HNAS Product Services, Maintenance or Support. Email End-Of-Life notices were sent out to our HNAS Customers and HNAS Providers in December 2017. Please refer to the information area below for additional information. We have provided some Options below for customers that wish to continue operating HNAS without and Comm-Pro services. Notice: (2018-06-26) Comm-Pro HNAS Extended Use (HNAS-EU)- Order Preparation, Terms and Conditions. PDF View of Notice Issued: 2018-06-26 - June 26, 2018 Subject: Comm-Pro HNAS Extended Use (HNAS-EU) Order Preparation, Terms and Conditions Dear HNAS Customers and HNAS Providers, Comm-Pro is now accepting orders from customers that need to or prefer to continue operating HNAS Products beyond the Comm-Pro HNAS EOL December 31, 2018 date. The following Terms and Conditions must be met before HNAS_EU customer orders will be processed. 1: Customers must be in good standing with an active HNAS cid_9nnnn license ID (must be provided in order request). 2: Customers EOMDATE=2018/12/31 must already be activated or in use via our standard yearly or n-month renewal period process. 3: Customers DNAS Display output report needs to be provided to Comm-Pro for all HNAS Images in use with-in 30 days of responding to this email notice. 4: Previously executed HNAS Software, Maintenance, Use or Master Agreements provided by Comm-Pro, Customer, Provider or other Entity are null and void effective December 31, 2018 and will no longer be valid as of January 1, 2019. None of these agreements are valid under HNAS-EU. The Comm-Pro HNAS License ID cannot be operated beyond December 31, 2018 without a HNAS-EU Invoice payment. 5: Customer must also accept the HNAS Extended Use Operational Requirements (below). 6: Customer needs to decide the period of use for their HNAS-EU order. Sample pricing was provided to all of our customer with pricing for various terms 1, 3, 5 years as well no time limit for customers ordering HNAS-EU under a 5-year term along with the Source option. 7: The order process must be completed, and payment received no later than November 30, 2018. This will ensure that customer has a minimum of 15 days to validate their Special HNAS-EU key before Comm-Pro December 31, 2018 EOL. We recommend that customer complete this process a minimum of 90 days before EOL. 8: The special HNAS-EU Key to extend HNAS operation for the period ordered will not be provided until the payment is received and processed. 9: No Standard or Special HNAS-EU Keys will be provided after December 15, 2018 if payment has not been received and posted as cleared by our bank. [_] – Customer operating under License ID cid_9nnnn accepts the above Terms and Conditions. Locate an X in the provided box if you accept these Terms and Conditions (required for order fulfillment. It is important that you contact us as early as possible so that we can ensure that your HNAS-EU request order is processed in a timely manner so that we can provide you with HNAS-EU under your existing HNAS License Software level for the appropriate period of coverage. Your HNAS-EU Price Quote request must include the following information: 1: HNAS License ID (cid_9nnnn), 2: Period of coverage you require, 1, 3, 5 years 3: With or without the source option Source option requires 5-year pricing fee for unlimited period. 4: Any special requests for our review. 5: Primary customer contact names and email address (Manager, Support, Billing). 6: Physical address where HNAS images are currently operating. 7: HNAS-EU must be included in the subject and description of order. HNAS Extended Use Operational Requirements Customers and Providers must agree to the following Limitations, Restrictions and Rules regarding operation under HNAS-EU. 1: No Support, Maintenance or Services will be provided by Comm-Pro after December 31, 2018 or under HNAS-EU beginning January 1, 2019. 2: No new or existing HNAS Product Software, Support or Maintenance Agreements will be accepted or supported effective January 1, 2019. 3. Customer is not permitted to sell or transfer the HNAS-EU HNAS Products to another company or entity, software is for exclusive use only by the licensed customer. 4. The HNAS software will stop operating once the EOMDATE= yyyy/mm/dd occurs (the EOM date is set based upon your order). No HNAS Keys will be available to extend the HNAS-EU operation. The only exception is for customers operating under HNAS-EU Source Option whereby they can extend their specific License ID Key beyond their 5-year period. [_] – Customer operating under License ID cid_9nnnn accepts the HNAS Extended Use Operation Requirements above. Locate an X in the provided box if you accept these HNAS Extended Use Operation Requirements (required for order fulfillment). Once the above terms and conditions are met and/or agreed to please request an official HNAS-EU Price Quote at your earliest convenience. It is important that you contact us as early as possible so that we can ensure that your HNAS-EU request order is processed in a timely manner. Thank you and Warm Regards, Comm-Pro Associates Phone: 661-284-3650 support@comm-pro.com Notice: (2018-05-28) Comm-Pro HNAS EOL Notice - Alternate Provider Support (Option 3, Step 2.2) - No HNAS Support or Services after December 31, 2018. PDF View of Notice Issued: 2018-05-28 - May 28, 2018 Subject: Comm-Pro HNAS EOL Notice - Alternate Provider Support (Option 3, Step 2.2) - No HNAS Support or Services after December 31, 2018. Dear HNAS Customers and Associates, As you know Comm-Pro will no longer provide any HNAS Services (Support, Maintenance, Keys, Renewals, etc) after December 31, 2018. We have been in discussion with our European Business Partner (EBP) concerning their potential role in providing continued support for HNAS in 2019 and beyond. This discussion began last year when we announced the Comm-Pro HNAS EOL (End-of-Life) date. Upon careful analysis of their HNAS customer base and the remaining potential Comm-Pro Direct customer base (not currently under their control) they feel they are not in a position to offer support to more customers because they too are now in the process of with- drawing from HNAS Support & Services once their specific customer contract terms expire. This withdrawal was a very recent decision on their part. Based upon their decision there will be no HNAS Support Services after December 31, 2018. There are no other providers available that are capable of providing support for the HNAS product line. Several customers plan to continue operating HNAS beyond 2018 under HNAS Extended Use without any Comm-Pro or EBP Support or Services. Our understanding concerning these customers is that some are in the process of migrating their customer base to a new network and application platform but have not completed the process. Others may have a subset of customer that require services that are available under the HNAS network or application environments with eventual plans to migrate, evolve or stop using their existing provider. Comm-Pro is fortunate that HNAS is a very stable product line and several customers are comfortable continuing to operate the product for some time without support or services. Some of our Direct HNAS customers were very interested or required HNAS Alternate Provider Support (Option 3, Step 2.2) and we are sorry that we were unable to provide a replacement HNAS Support provider for your organization. It is important that these customers contact us in a timely manner to discuss your continued interest in HNAS Extended – No Support. Please do not hesitate to contact us should you have any additional questions. Thank you and Warm Regards, Comm-Pro Associates support@comm-pro.com Phone: 661-284-3650 Notice: (2018-03-27) Comm-Pro HNAS Renewals - EOMDATE's Prior To and As of December 31, 2018 and HNAS Extended Use Order Preparations. PDF View of Notice Issued: 2018-03-27 - March 27, 2018 Subject: Comm-Pro HNAS Renewals - EOMDATE's Prior To and As of December 31, 2018 and HNAS Extended Use Order Preparations Dear HNAS Customers and HNAS Providers, We are in the process of preparing for Comm-Pro EOL activities and want to provide a clear path for our customers. 1: If you have already stopped operating HNAS or plan to cancel HNAS at the end of your existing EOMDATE please contact Comm-Pro or your HNAS provider reporting your cancellation status. 2: For customers with EOMDATE’s prior to December 31, 2018 that want to continue operating HNAS through the end of 2018 we suggest that you contact Comm-Pro or your provider and request a Price Quote for the period between your existing EOMDATE and December 31, 2018. Payment for this final standard annual renewal period (nn Months) must be received by Comm-Pro with-in 30 days of your current EOMDATE. Sample: If your current EOMDATE=2018/06/30 and you plan to renew HNAS through 2018/12/31 it is important that we receive a renewal order for ‘6 months’ a minimum of 30-45 days before your EOMDATE expires so that there is enough time for order fulfillment (price quote, purchase order, invoice delivery and payment processing). HNAS renewal Keys will be provided after the payment is received. 3: For customers with EOMDATE=2018/12/31 that are interested in one of the HNAS Extended Use Options, we suggest that you contact Comm-Pro or your provider to begin preparing for this process. It is important that we receive a price quote request in a timely manner so that the order process and payment process is completed 30 days before December 31, 2018. Special HNAS Extended Use Keys won’t be distributed until payment processing is completed. No HNAS Keys will be provided after December 31, 2018. Pricing for HNAS Extended use is based upon the number of months or years that you plan to continue operating HNAS beyond the Comm-Pro EOL December 31, 2018 end date. So it is important that you select the period that will cover your planned use. Pricing is based upon planned length of use and is currently broken down into the following brackets: Product pricing will be provided in our HNAS Extended Use Price Quotes in 1 Year, 3 Year, 5, Year and Unlimited Use brackets. If you are interested in purchasing the HNAS Source, please let us know and additional information will be provided. 4: As advised previously in HNAS EOL Notices under Option, 3, our Primary Business Partner is considering providing HNAS Support beyond 2018. We will provide additional information as it become available. It is important that you contact us as early as possible so that we can ensure that your HNAS Extended Use request order is processed in a timely manner so that we can provide you with the HNAS for the appropriate period of coverage. Thank you and Warm Regards, Comm-Pro Associates Phone: 661-284-3650 support@comm-pro.com Notice: (2018-03-14) Comm-Pro HNAS Products End-Of-Life Update PDF View of EOL Notice Issued: 2018-03-14 - March 14, 2018 Subject: Comm-Pro HNAS Products End-Of-Life Update Dear HNAS Customers and HNAS Provider, Some time has passed since we sent out our initial HNAS EOL Notice in December 2017. This reminder notice concerns Comm-Pro announcement regarding the upcoming end-of-life for Comm-Pro's offering of the HNAS Product Line, effective December 31, 2018. We will no longer be offering HNAS products to new users and we will no longer be providing Development, Maintenance, Support or General Services for existing Licensed User's. Comm-Pro is shutting down their HNAS group and will no longer be involved with this product after the December 31, 2018 end-of-life date). Important: We would like to know what your plans are concerning continued operation of HNAS beyond your existing EOMDATE. We hope to hear from you ASAP so that we have plenty of time to assist you with your potential upcoming renewal or future HNAS plans. If you plan to cancel HNAS on or before your existing EOMDATE, please advise as such and we will no longer send you HNAS EOL Option Information. Customers with EOMDATE’s prior to December 31, 2018 have the ability to request a special renewal period less than their existing Annual Renewal Period (between their current EOMDATE and December 31, 2018). This renewal method ensures that customer will continue to receive Maintenance and Support for their HNAS products up to their new renewal period (but not beyond December 31, 2018). It is extremely important that we receive these standard renewal requests a minimum of 45 days before the current EOMDATE. If additional use is required, customers should also consider one of the Extended HNAS Use options below via a separate request. Customers with December 31, 2018 EOMDATE’s need to contact Comm-Pro a minimum of 90 days prior to expiration of their EOMDATE. This will ensure that there is enough time to for Comm-Pro to provide customers with an Extended HNAS Use option. Should customers need more time to migrate from HNAS to another solution or want to continue operating HNAS beyond December 31, 2018 deadline there are some options available. We propose that we can extend the HNAS License_ID Use Key providing permission for customers to continue operating or running HNAS on their own without any Comm-Pro provided services until your migration is complete. We can also provide you with the HNAS source code (all libraries) so you could support HNAS yourselves. Modest fees apply. We want to be as flexible as we can with all of our customers during your transition away or continued Use of the HNAS product without Comm-Pro Support, Maintenance and General Services. Extended HNAS Use without Comm-Pro Support or Maintenance Comm-Pro will no longer be providing any Development, Support, Maintenance or Services for the HNAS product line after December 31, 2018. Customers with EOMDATE’s prior to this date can renew their Annual (Use, Support and Maintenance) for the period between their current EOMDATE and December 31, 2018. Fee’s will be prorated for the period which will cover a period less than their former Annual Renewal period. HNAS product refreshes will no longer be provided after June 30, 2018. For customers that wish to continue operating the HNAS Products beyond the December 31, 2018 date (without any Comm-Pro involvement or services) we are providing customers with three options: Option 1 – Customers planning to operate their existing release of HNAS will be charged a one-time fee (to-be -determined) and permitted to continue operating HNAS for an additional period of years (for example, 5 years). The product is for exclusive use of existing licensed customers (under their existing License_ID) and is not available for transfer or resale. Option 2 – Customers who wish to purchase the HNAS source will be charged a one-time fee (to-be- determined) and permitted to continue operating HNAS for as long as they require the product. The product is for exclusive use of existing licensed customer and is not available for transfer or resale. Option 3 – One of our Business Partners is considering providing General Services and Support for HNAS once Comm-Pro direct services are no longer available. We plan to provide additional information concerning this potential option as it becomes available. Please contact us ASAP if you are interested in this potential service. We are still working out the details regarding these options and will advise once available. If you have a special preference, please advise and we will consider your request. Thank you and Warm Regards, Comm-Pro Associates Phone: 661-284-3650 support@comm-pro.com Notice: (2018-01-15) Comm-Pro HNAS Products End-Of-Life Date PDF View of EOL Notice Issued: 2018-01-15 January 15, 2018 Dear HNAS Customers and HNAS Provider, this notice concerns All HNAS Users: It is with great difficulty that we announce the end of life for Comm-Pro's offering of the HNAS Product Line Effective December 31, 2018. We will no longer be offering HNAS products to new users and we will no longer be providing Development, Maintenance, Support or General Services for existing Licensed User's. Comm-Pro is shutting down their HNAS group and will no longer be involved with this product after the December 31, 2018 end-of-life date. We are announcing this decision now in order to give our customers sufficient time to prepare for this change and to transition away from HNAS to an alternative solution or continue operating HNAS without Comm-Pro Services (Maintenance, Support, Correspondence, etc). See section below concerning Extended HNAS Use without Comm-Pro Support or Maintenance). This was not an easy decision for us. We have been providing network solutions for IBM users for over 4 decades but the time has come for our own transition. We very much appreciate the friendships we have forged with our customers over the years as well as your loyalty and support. We recognize that HNAS has been integral or necessary part of your network for customized and standard legacy NPSI applications. Should customers like to have more time to migrate from HNAS to another solution, we propose that we can extend the HNAS License_ID Use Key providing permission for customers to continue operating or running HNAS on their own without any Comm-Pro provided services until your migration is complete. We can also provide you with the HNAS source code (all libraries) so you could support HNAS yourselves. Modest fees apply. We want to be as flexible as we can with all of our customers during your transition away or continued Use of the HNAS product without Comm-Pro Support, Maintenance and General Services. Please do not hesitate to get back to us with any questions or concerns. Extended HNAS Use without Comm-Pro Support or Maintenance Comm-Pro will no longer be providing any Development, Support, Maintenance or Services for the HNAS product line after December 31, 2018. Customers with EOMDATE’s prior to this date can renew their Annual (Use, Support and Maintenance) for the period between their current EOMDATE and December 31, 2018. Fee’s will be prorated for the period which will cover a period less than their former Annual Renewal period. HNAS product refreshes will no longer be provided after June 30, 2018. For customers that wish to continue operating the HNAS Products beyond the December 31, 2018 date (without any Comm-Pro involvement or services) we will be providing customers with a couple of options: Option 1 - Customers planning to operate their existing release of HNAS will be charged a one-time fee (to-be-determined) and permitted to continue operating HNAS for an additional period of years (for example, 5 years). The product is for exclusive use of existing licensed customers (under their existing License_ID) and is not available for transfer or resale. Option 2 - Customers who wish to purchase the HNAS source code will be charged a one-time fee (to-be-determined) and permitted to continue operating HNAS for as long as they require the product. The product is for exclusive use of existing licensed customer and is not available for transfer or resale. Option 3 - One of our Business Partners is considering providing General Services and Support for HNAS once Comm-Pro direct services are no longer available. We plan to provide additional information concerning this potential option as it becomes available. Please contact us ASAP if you are interested in this potential service. We are still working out the details regarding these options and will advise once available. If you have a special preference, please advise and we will consider your request. Thank you and Warm Regards, Comm-Pro Associates Phone: 661-284-3650 support@comm-pro.com
Last Update - January 4, 2019